Seeeasy App DocsDevice Connection
Pair and connect your devices
Q. The device says it is not activated. How do I activate it?
Open the mobile app and sign in to your account, then tap the scan icon in the upper-right corner and scan the device's QR code to activate it.
Q. How do I add a camera?
Open the mobile app and tap the scan button in the upper-right corner, then scan the QR code on the camera's web-based mobile monitoring page or the QR code...
Q. How do I add an NVR?
Open the mobile app and tap the scan button in the upper-right corner, then scan the QR code shown on the NVR's local display under P2P Cloud Service, or the...
Q. How do I share a device with someone else?
Go to the device list in the app and tap the share icon to open the sharing screen. Set the sharing duration and the content to share (live preview and remot...
Q. What is the maximum number of people a device can be shared with?
A single device can be shared with up to 8 users for viewing.
Q. How many users can watch the video stream at the same time?
There is no limit on the number of concurrent live previews per device, but only 2 users can perform playback at the same time. When a new user starts watchi...
Q. How many devices can be bound to one app account?
A single app account can have up to 128 devices.
Q. How do I unbind a device?
Open the app and remove the device from its device settings. Force-unbind the device from the NVR's local UI or from the IPC's IE-based web UI.
Q. The NVR is online, but the app shows it as offline. How do I fix this?
If the device was working normally and suddenly went offline, restart the device and verify that the network cable is properly connected. If it is still offl...
Q. The camera is online, but the app shows it as offline. How do I fix this?
If the device was working normally and suddenly went offline, restart the device and verify that the network cable is properly connected. If it is still offl...
Q. Why is the preview video laggy after the device comes online?
First, check whether the live image on the camera or NVR itself is laggy or stuttering. If the local image is fine, check whether your phone's network is slo...
Q. Why do the cameras connected to my NVR frequently disconnect?
Network cabling issues or insufficient switch performance — try replacing the network cable or the switch; you can use ping to judge whether the network is s...
Q. iOS app scan says "Device already added". How do I fix this?
The app has already added this device; it cannot be added again.
Q. iOS app scan says "This app does not support a device with this serial number". How do I fix this?
The app does not support this QR code, or the QR code is invalid. Check the QR code.
Q. App scan says "Device is offline. Please check the device's running status". How do I fix this?
The device's P2P is offline. Check the device's network connection.
Q. iOS app scan says "This device has already been bound to account xx". How do I fix this?
The owner of that account must unbind the device, or you can force-unbind it on the device itself.
Q. iOS app scan says "Device is not within the binding window. Please go back and try again". How do I fix this?
Restart the device, and then scan and bind the device within 10 minutes.
Q. Android app scan says "Device already exists, please refresh the list". How do I fix this?
The app has already added this device; it cannot be added again.
Q. Android app scan says "Please confirm whether the device is connected to the network". How do I fix this?
The app does not support this QR code. Check the QR code.
Q. Android app scan says "Binding must be completed within 10 minutes after the device comes online. After 10 minutes, restart the device before binding it again". How do I fix this?
Restart the device, then scan and bind it.
Q. Android app scan says "This device has already been bound by an administrator. Please contact the administrator to unbind it or to share the device with you. Administrator account: xxxx". How do I fix this?
The device has already been bound by an administrator. Contact that administrator to unbind it or to share the device with you.
Q. App scan says "Flashing failed: device is not registered with the flashing sub-server. Please check whether the device's network is working". How do I fix this?
Check whether the device has external internet access. The server may be experiencing an issue — contact technical support.