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Q. The camera is online, but the app shows it as offline. How do I fix this?

If the device was working normally and suddenly went offline, restart the device and verify that the network cable is properly connected. If it is still offl...

  1. If the device was working normally and suddenly went offline, restart the device and verify that the network cable is properly connected.
  2. If it is still offline, open the IPC's web-based mobile monitoring page to check its status. If it is offline there as well, check whether the camera is properly connected to the router.