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The camera shows online, but the app says it is offline. How do I fix this?

Reboot the camera, check the network cable, and verify the connection between the camera and the router.

  1. If your device was working before and suddenly appears offline, reboot it and verify that the network cable is properly connected.
  2. If it is still offline, open the camera's web-based "mobile monitoring" page on the IPC to check its status. If it is still offline there, check the connection between the camera and the router.