Seeeasy App DocsPopular Questions
Frequently asked questions
How do I add a camera?
Add a new camera to SeeEasy by scanning the QR code from the camera or its web page.
My device shows "Not Activated". How do I activate it?
Activate a SeeEasy device by signing in and scanning its QR code.
I can't bind my device. What should I do?
Resolve common SeeEasy binding errors, including devices already bound, "wait 10 minutes" prompts, and unreadable QR codes.
After switching to a new phone, how do I reconnect my devices?
Sign in to SeeEasy on your new phone with your existing account, or recover your password / register again to keep using your devices.
The camera shows online, but the app says it is offline. How do I fix this?
Reboot the camera, check the network cable, and verify the connection between the camera and the router.
How do I share a device with someone else?
Generate a SeeEasy sharing QR code from the device list and send it to the recipient so they can add the device.
I previously shared a device with someone and now want to revoke their access. How?
Open the shared-devices screen in the SeeEasy device list and delete the share to revoke access.
Why can't the app play back recordings?
Check the TF card, NVR hard disk, and recording schedule on the camera or NVR.
Why is there no sound on the app's two-way talk?
Check whether the camera supports audio, whether the audio feature is enabled, ONVIF compatibility, and whether intercom is already in use elsewhere.
How do I configure a dual-light-source device?
Open the device's light-board settings and choose infrared, warm light, or dual light source — provided your device supports the feature.